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lin27
1st Topic

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4 Messages

Friday, March 11th, 2022 8:34 PM

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Not being allowed to pay with credit cards?

Been trying to pay for my bill but it keeps saying you are only allowed to pay through a bank account right now. Have tried contacting customer support and they said they think it is an issue of their end. Anyone else have this issue or know more about it?

Question

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Updated 

3 years ago

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EG

Expert

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110.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCMorgan

Gold Problem Solver

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3.3K Messages

3 years ago

Sorry you're having trouble making a payment, @lin27! That's an interesting error message you're getting when trying to use a credit card, because we do accept them. Does this payment option work for you when you try: https://comca.st/3CEMMRo?

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lin27

Visitor

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4 Messages

@XfinityMorgan​ so we ended up just paying using a bank account, but upon checking it still doesn't let us use a credit card for auto pay. We were being charged for services that we did not have. After contacting xfinity they said it was their bad but we were still being charged. We ended up disputing with the bank. I have asked around and someone said it is because of the chargeback issues. 

They had a similar experience where when they charged back they could not pay with credit cards anymore and the only way to fix it was to close their account and open a new one. Do you have any insight?

3 years ago

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XfinityAirelle

Official Employee

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2.5K Messages

It could definitely be the chargeback issues. I beleieve it can take up to 6 months of payments to be accepted again. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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lin27

Visitor

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4 Messages

@XfinityAirelle​ is there anything we can do to combat this? we would prefer paying with credit cards and save ourselves the trouble of making a new account

3 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

Our team would love the opportunity to investigate this billing payment situation and options available.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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lin27

Visitor

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4 Messages

@XfinityThomasB​ i think i sent a message. not sure if i did it right though

3 years ago

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