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user_auf50v
1st Topic

3 Messages

Tuesday, July 30th, 2024 8:15 PM

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@noreply emails being blocked by Comcast

I have been having problems receiving email from various companies from the noreply@ domains. I have permanent issues with the USPS, intermittent issues Vanguard, and as of today a problem receiving and order confirmation from a purchase. This started in early 2024. I cannot get any emails from the USPS Informed Delivery. Vanguard works intermittently. The recent case today said my email address was blocking noreply@emails. They called Comcast to get it unblocked and were told my account was not blocked. There is obviously a problem on your end as I have numerous people having the same issue. Please do something about it!

Question

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Updated 

9 months ago

93

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XfinityDemitrius

Official Employee

 • 

1.8K Messages

9 months ago

Hey @user_auf50v, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.

 

Would you be able to check that there are no Email Filters active that may be moving the emails or Auto-Forward rules as well? You can visit our 'Set email filters or spam filters — Xfinity Email help' support page on steps to review the email filters and 'Auto Forward an Email – Xfinity Email Help' support page to ensure that e-mails are not being forwarded. 

 

This is the first steps I would take as the emails you are not receiving are oddly specific. You can also check the status of your account and services with our Xfinity App to review account, billing, equipment, services, and more.

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user_auf50v

3 Messages

Confirmed - I do not have, nor have I ever had, any email filters or forwarding rules in place. I have never had any problem until early this year.

9 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

I greatly appreciate you checking the settings. Using the search bar at the top of the Xfinity Email web portal, are you able to search for the missing emails and do they populate within the search results? Are you also using any third-party email clients such as on your mobile device or computer? @user_auf50v

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_auf50v

3 Messages

The emails do not exist in my email. They are blocked, never appear and can't be searched for and found. I access comcast email thru my PC and have it come thru Outlook also. In addition I have it connected to my iphone. None of this is new as it has been setup that way for years. I just started having problems early this year. The Vanguard issue is intermittent. It works then it doesn't with no changes on my part/

9 months ago

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

Thank you very much for all of that information @user_auf50v. I will be happy to take a further look into that issue from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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