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user_c8lnbx
1st Topic

Visitor

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1 Message

Thursday, May 1st, 2025 2:35 PM

Non-existent customer service

I have a simple billing question that cannot be addressed by AI.  It should not be so hard to get hold of someone.  It shows a total disregard for your customers.  I made a payment arrangement and received an email confirmation. Then today I got a cut off notice. So, which is it, the payment arrangement I made or what you are demanding?

Question

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Updated 

2 days ago

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XfinityJorge

Official Employee

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2.1K Messages

2 days ago

 

user_c8lnbx Greetings! Thank you for taking the time to contact our Xfinity Support Team over our Forums. You came to the right place for help and I am happy to go over your billing questions to make sure all your concerns are cleared. To get started can you send me a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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