Visitor
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6 Messages
NON CUSTOMER SERVICE
I will NOT do business by text or bot!!!
I've been a customer for 40 years. Customer service has done nothing but get worse. Why in the [Edited: "Language"] does it take 40+ minutes of bot to be sent to the wrong person? Why does a 10 minute conversation turn into an hour and a half ordeal. Your app is useless, webpage worse, and lack of human phone calls is apparently non existant.
XfinityAlfonso
Official Employee
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1.2K Messages
16 days ago
Hello user_66ae7d thank you so much for taking the time to reach us via our online forums about your experience with the automated system at 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278). Our system is designed to help with the most common customer requests, but you can also reach an agent if needed. We also assist customer account concerns as well 1-1 via our Direct Messaging service.
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EG
Expert
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107.1K Messages
16 days ago
The concern is not "accessibility / disability" help related....................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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