I will NOT do business by text or bot!!! I've been a customer for 40 years. Customer service has done nothing but get worse. Why in the [Edited: "Language"] does it take 40+ minutes of bot to be sent to the wrong person? Why does a 10 minute conversation turn into an hour and a half ordeal. Your app

This is getting old. Been fighting cancer (2nd time) for past 18 months. Starting to get around to verify charges etc. I am paying $235 for basic phone, 150 channel cable, and 500 internet service. I go online through app to find out why. It directs me to new options (all Ala carte) that don't app u

40 year customer. Cancer and MUTE. Why canti get in contact with a live person regarding my account?

Why is xfinity relying on AI, and not letting customers communicate with the company? I am MUTE so calling even through 711 is nor an option. I am in recovery from Cancer treatment and can't go to a store.