Hi there! Thanks for reaching out, we’re sorry you’re dealing with this right after your installation, that’s definitely frustrating.
When a landline is installed, sometimes changes are made to the wiring or the gateway setup, which can affect your WiFi if something didn’t sync back up properly. The good news is this is usually something we can get sorted out pretty quickly.
First, try unplugging your modem for about 30 seconds and plugging it back in. Give it a few minutes to fully come back online and see if your WiFi network shows up again.
Also, take a quick look at the cables going into the back of the modem to make sure everything is firmly connected, especially the coax line, since that carries your internet signal.
If your WiFi network still isn’t showing or you’re unable to connect after that, let us know what lights you’re seeing on the modem and we’ll take the next step with you to get everything back up and running.
XfinityAirelle
Official Employee
•
3.2K Messages
5 hours ago
Hi there! Thanks for reaching out, we’re sorry you’re dealing with this right after your installation, that’s definitely frustrating.
When a landline is installed, sometimes changes are made to the wiring or the gateway setup, which can affect your WiFi if something didn’t sync back up properly. The good news is this is usually something we can get sorted out pretty quickly.
First, try unplugging your modem for about 30 seconds and plugging it back in. Give it a few minutes to fully come back online and see if your WiFi network shows up again.
Also, take a quick look at the cables going into the back of the modem to make sure everything is firmly connected, especially the coax line, since that carries your internet signal.
If your WiFi network still isn’t showing or you’re unable to connect after that, let us know what lights you’re seeing on the modem and we’ll take the next step with you to get everything back up and running.
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