Visitor
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1 Message
No way to cancel services if you cannot use a standard phone/accept a phone call?
I have been using Xfinity for years & usually change/move services through the online chat, but apparently all this does now is route you to having someone call you. Due to a disability, I cannot do this on the phone. I have to have a way to do it through email/online/etc. I have been fighting with this for a week now & haven’t found a way, & Xfinity will of course not let my husband call for me since it’s my account (a mistake I guess I won’t be making in the future - silly me, expecting a tech company to have tech solutions). I was unable to find even an email. All I found was a “post here and hope someone lets you use the message thing we’ve all been using for years.” So this is me posting, & hoping that Xfinity learns that they do have disabled or even just busy customers who cannot spend hours arguing on the phone with someone.
Thanks!
XfinityPeterH
Official Employee
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1.8K Messages
2 days ago
Thank you for reaching out to us. We understand how challenging this situation must be, especially given your circumstances, and we're here to assist you.
To resolve this issue promptly, please send us a direct message with your full name and complete address. This will help us locate your account and ensure that your services are adjusted correctly.
We appreciate your patience and look forward to helping you.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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