Visitor
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2 Messages
No updates on network outage
Hi - I received a notification yesterday at 5:25pm that there was an outage due to network damage. Estimated time to be repaired was 8:30pm.
It is now 15 hours later and I have received no further updates. I’m trying to talk to an actual human, but during an outage, you can’t speak to an agent and they dismiss you or hang up on you when you call. That makes absolutely ZERO sense.
I work from home - I’m trying to see how I need to plan my day. I want to talk to a real person so I can see what actually happened to the network, and when it might actually be back.
A simple update would be great but I’ve received nothing!
XfinityJeff
Official Employee
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1.4K Messages
30 minutes ago
Good morning @user_gwe8n5, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the service issues you are having, as someone that also works from home, I know how important internet is. If in the Xfinity app it shows that there is an ongoing service interruption, we won't have access to any additional information as to the issue or an estimated repair time, however.
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