2 Messages
No update on getting started kit shipment
I placed my order already a week ago and have yet to receive any update or confirmation of shipping the getting started kit. Already received a bill for internet that I can’t even set up….ridiculous
XfinityAirelle
Official Employee
•
2.5K Messages
2 months ago
user_lhms9d I hear you, and I totally get how frustrating this is—you should definitely have your Getting Started Kit by now, especially since you've already been billed. That’s not the experience we want for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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