No tracking info X1 box

I called Xfinity after addition of Choice TV to my account. There seems to be no tracking information sent. I called Xfinity back and was told it would take a few days, the customer service representative said she didn't have access to a tracking number. I'm wondering when this box will arrive so that I can activate my new TV service

Responses

XfinityJorge

Official Employee

•

1.7K Messages

13 days ago

Lolala Thank you so much for using our Forums and our team is here happy to work with you to locate the tracking infromation for your plan. Can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

Lolala

No tracking info X1 box

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