No technician for over a week

Hello Everyone,

We had a performance issue followed by an outage in our area yesterday. There was a technician parked outside. When they left we got a message saying the outage was fixed. However we didn’t have Internet.

We have utilized the AI chat and phone assistant, live chat agents, and live phone agents. We have an appointment for a week out.

We work from home and this outage is costing us income and possibly our jobs. We really need assistance.

Thank you,

[Edited: Personal Information]

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XfinityJorge

Official Employee

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3.2K Messages

7 hours ago

Dorado185 Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. We are happy to look into your situation and account to see what is going on to help getting you connected. To get started can I please have you send us a DM with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Dorado185

Visitor

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2 Messages

Jorge - I have sent a direct message with the requested information.

Thank You!

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6 hours ago

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Customer Service

Dorado185

No technician for over a week

XfinityJorge

Dorado185

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