Visitor
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1 Message
No show for scheduled appt and no contact from Xfinity
Dear Xfintiy:
We scheduled an appt for today Saturday 10.3.26 between 8:00 - 10:00.
We received a single text message. No one showed up or contacted us.
We have rescheduled for Tuesday 10.6.26 8:00 - 10:00.
We appreciate your time and consideration to our complaint and request.
Regards,[Edited: "Personal Information"]Acct [Edited: "Personal Information"]
XfinityJanelle
Official Employee
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2.5K Messages
1 day ago
Hey @user_y96iy0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your appointment. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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