Visitor
•
1 Message
No show for 2 service calls
First call 3/9/26 with person over the phone. Advised tech would come out within 2 days. Never showed. Second contact through Xfinity live agent 3/20/26. Advised tech would come out that evening. Never showed. My problem is that there is red plastic tubing sticking up about 7 in on my front yard. I saw that the tubing was put in the ground and leads to the house. The tubing is visible just below grass.
XfinityJeniece
Official Employee
•
3.8K Messages
7 hours ago
Hey there, @user_eoof65, thanks for reaching out through Xfinity Forums regarding your service calls. I would be happy to take a look at the appointment details to get you more information. I understand how important it is to have your front yard concerns resolved. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0