No Shipment Email for My WiFi Gateway Order

I ordered an internet plan last Friday, which includes a WiFi gateway. However, I still haven’t received any shipment confirmation email or tracking information up to today.

I’m wondering if there’s a way for me to check the shipment status or track the order? Should I contact customer support directly, or is there an order tracking page somewhere that I might have missed?

Any advice would be appreciated. Thank you!

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XfinityJorge

Official Employee

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2.7K Messages

11 hours ago

user_jrh199 Hi there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about the issues you are having with your recent order and our team is here to make this right. To get started can you send us a DM with your full name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_jrh199

No Shipment Email for My WiFi Gateway Order

XfinityJorge

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