1 Message
NO SERVICE
This is the most RIDICULOUS thing I have ever encountered. I have ONE BOX and it is not working and no one has explained to me why it is not working. I talk to agents who are overseas and I can't understand them. DO BETTER!
1 Message
This is the most RIDICULOUS thing I have ever encountered. I have ONE BOX and it is not working and no one has explained to me why it is not working. I talk to agents who are overseas and I can't understand them. DO BETTER!
XfinityDemitrius
Official Employee
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1.8K Messages
3 months ago
Hey @user_a87puy, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered, but rest assured we will do our best to assist. Could you please provide more detail into what is taking place?
Is the account within a service interruption which can be confirmed within the Xfinity App? Are you experiencing issues with the Xfinity Video service, Xfinity Internet service, or both? Are you also receiving any error codes/messages, or provide any LED light sequences? Please let us know at your next available convenience so we can assist further and troubleshoot. Hoping to hear from you soon.
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EG
Expert
•
110.2K Messages
3 months ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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