Visitor
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3 Messages
No service yet
I live in public housing and signed up for Xfinity Internet service early June. They found out that they needed to bury a cable and sent for a different crew. I’ve had many appointments But as of yet, the Cable crew hasn’t showed up. I’m getting bills for service. I don’t have yet. I just cannot find out from Xfinity when or what is happening. I’ve been getting to give up on the idea of having Internet essentials with Xfinity.
XfinityJamesC
Official Employee
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2.3K Messages
2 days ago
Greetings, @user_8u6mkm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting connected, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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