3 Messages
NO SERVICE, NO RESPONSE
You have the worst customer service! Can you please give your customers an update when service will be restored!!!!!!!! Put a Live person to answer support calls not a machine!!
3 Messages
You have the worst customer service! Can you please give your customers an update when service will be restored!!!!!!!! Put a Live person to answer support calls not a machine!!
EG
Expert
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106.6K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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962 Messages
7 days ago
2
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user_73j1y0
1 Message
7 days ago
When my power came back on after the storm the internet was working for like 20 mins and then it went down. It has been two days and I haven’t seen anything being done. An official update would be nice. My son has homework assignments he can’t do because there is no internet.
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user_uxofln
3 Messages
6 days ago
Xfinity should take lessons from FPL on how to provide good service and good customer support. My power never went out, yet FPL sends updates on their power outages & restoration status multiple times a day.
Xfinity hasn’t sent one update and service is still down and who knows when it will be restored.
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