Visitor
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6 Messages
No service, can't get agent
Once again my internet has gone out.
Once again comcast refuses to talk to their customers.
Once again I'm sent in circles trying to get hold of someone.
Once again I'm told to go directly to the online chat, only to be told there are no agents available and I should try again some other time.
Once again I'm told to unplug my modem, wait, and call back some other time, even though that never solves anything.
Once again Comcast is a steaming overpriced pile of feces.
mro121
Visitor
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6 Messages
4 days ago
It's telling me over and over again to plug the modem in. IT'S ALREADY PLUGGED IN.
Does Comcast actually have a tech support department, or is it a bunch of people just sitting around telling you to unplug the modem?
Seriously, all comcast tech support does is one of two things. "Unplug the modem and wait," or "call to schedule a visit from a technician." No other options.
Worst company ever.
Oh, if there are no agents available? Hire more agents. Your CEO made hundreds of millions of dollars last year on a $30,000,000,000 profit. Use 0.1% of those earnings and hire more people.
Also, this is the second night in a row this has happened. Service is taken down with no prior warning. (Supposedly I'm supposed to be getting warnings ahead of time, but I never do. On the other hand, comcast has sent me over a dozen offers to get a free cellphone!) I work from home on Fridays. If I can't access the internet then I'll have to get up 2 hours early to get to my office on time, and this also impact how late I can work, since I'm not staying in my office till 10 pm to work overtime then spend 90 minutes commuting home.
And so far the "testing your network connection" thing has been idling for over 10 minutes with no change.
Worst. Company. Ever.
God, your company just flat-out plain sucks.
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