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user_a287ct
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Thursday, January 15th, 2026 3:51 AM

No service at pole

I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?

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6 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

8 hours ago

 

user_a287ct Thank you for reaching out and letting us know. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said since you already sent us a DM we will continue with you there. 

 

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