Visitor
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8 Messages
No one keeps their word
The customer service here at Xfinity is horrible. Aug 29th I called to get a payment extension until Sept 5th, the rep canceled my previous payment arrangement and made me ineligible for an arrangement but instead made one for Sept.1st without my consent. I called again on Aug.30th to get a payment extension until Sept 5th. at that time I was told I was approved and my service will not be interrupted, guess what yesterday morning it was. This company does nothing but lie and it's disheartening. Get it together or you will start to lose more people. No one keeps their word then when you as the customer try to explain what was said they never want to hear you. They will just say there is nothing they can do because of the system. We'll if that's the case the system needs to be revamped.
XfinityArmand
Official Employee
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2.3K Messages
3 days ago
Hi @Vee087! Thanks so much for taking the time to reach out to Xfinity Support regarding your account billing. We are glad to assist in seeing what can be done with your arrangement. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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