No Notification

I received no notification today for a supposedly outage for my area. Even though I have received notifications before for outages. When the Internet went out today, we went to the app, which did not state there was an outage for the area. It only stated "Internet Offline". Therefore, I tried rebooting my modem, which did not take. I tried going through the in app live chat, but the chat kept sending me to billing or not responding at all. I even tried reporting at outage, but the app kicked my out and said that I needed to have a Internet connection to use it. I called Customet Service, which would not let me get to Tech Support (TS). I actually borrowed someone else phone and told the auto prompt that I was a new customer just to get to a live agent to transfer me to TS. Once I spoke with TS and after they serviced my modem, was went I was told there was an outage in my area. This was over an hour after I experienced the supposed outage. It was only after speaking with TS that the app mysteriously started working again. Stating that it was on mobile data and that it was an outage in the area. I left a Xfinity competitor because of lack of communication, not being able to speak with someone in customer service, and poor tech support. It seems to me that Xfinity is playing the same games. If Zi received a notification on 2/16/25 about an outage in my area, why did I not get one today. I was told lies about only getting notifications to my email, but I didn't get a notification through my email either. I haven't been with Xfinity a year yet, but I if I continue to get no communication I will have no choice but the change Internet companies. Please make sure you are sending out notifications because it counts down on wasting resources. Things like try to call to speak with someone about technical problems and having tech support try to fix issues that are on a larger scale than the can fix remotely. There is no excuse that it took me over an hour for TS to finally tell me my issues are due to an area outage. They should have been able to tell me that once I got on the phone with them. Especially since I couldn't speak with someone until about 30 minutes after I experienced the issue.