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user_n9syph
1st Topic

4 Messages

Thursday, September 12th, 2024 9:16 PM

Closed

No Network Service

Ive been 2 days on the Customer Support service to find out why I've lost my Network connection. I have spoke with 6 different techs, each one told me that they cant find my T.V. box so they can't help me. I told them I dont have one cause I dont have cable. Well long story short I still dont have my Network Service. How can your Network provider not know how to reconnect your Network service. I just don't get it. They better not charge me for a full months service if they can't get me back on the Network. I'm counting the days of no service. Unfortunately I'm in an area where I dont have much of a choice then to use Xfinity and wasn't aware of it till after I bought my place and moved in. 

Question

 • 

Updated 

9 months ago

38

1

0

XfinityRichard

Official Employee

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2K Messages

9 months ago

Hi there, @user_n9syph ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service, I know how frustrating this is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

3

0

user_n9syph

4 Messages

@XfinityRichard​ I have noticed a few customers complaining about not having a network connection or having issue's with their services. You can help me by explaining to me why it is that Xfinity a Network Company cannot or does not know how to reconnect their customers who pay a monthly bill for Network Service. I've been 2 days without my Network Service and I'm counting down the days till you get my Network up and running again. I will not pay a full months bill if I dont get the full months service. 

9 months ago

0

user_n9syph

4 Messages

@XfinityRichard​ I've spent the past two days with 6 different techs and I still dont have Network service. I'm a loyal customer with Xfinity. I shouldn't have to DM you to conduct business with you. This is the whole problem with Xfinity getting in touch with someone to talk to is virtually impossible and then when you do you cant understand them because they can't speak clear Engish, in my  honest opinion, I think you suck as a business and unfortunately because of my location I'm stuck with Xfinity, not for long though I'm looking at other options.

9 months ago

0

XfinityJorge

Official Employee

 • 

2.2K Messages

 

user_n9syph Thank you so much for using our Forums to contact us and we know how important it is for you to be connnected. We are here to work together see what is going on. Can you please send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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9 months ago

0

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