No NESN or NBC Sports Boston

@XfinityMarcos​ I appreciate the willingness to discuss and I would like to find a way to continue using Xfinity, but if the only option is to pay for a new upgraded package when I’m already paying $220/month then I’m not sure I can continue. 

user_gyuqt8 Gotcha! I can assure you that we always want to be able to provide the most options for our valued customer. I wish we had a more functional option to get everything in motion. 

If someone wants to give me a call to discuss please feel free 

No, I don’t subscribe to the Ultimate package. As of yesterday the package I have included NESN. Today it doesn’t. 

I’m not going to pay Xfinity $20 more to upgrade, your costs are already too high and the value I get far too low to spend another $240 per year. 

I’ll find another way to watch the game using a streaming service.

i should probably thank Xfinity in advance, imagine the savings when I cancel my cable service!

Thank you for reaching out to us @user_0zkucc! We sincerely apologize for the misinformation. As of 1/14/25 NBC Sports Boston and New England Sports Network were moved to the Ultimate TV package.

We pay programmers like networks, local TV station owners, regional sports network (RSN) owners and others for the ability to bring their content to customers, and this includes sports programming. We regularly review this programming and sometimes makes changes to ensure customers receive a wide variety of content at the best value. A variety of factors are evaluated, including customer viewership and costs, when making these decisions. As a result, channels, including RSNs, may periodically be added, removed or moved to different packages.

Could you please send our team a direct message with your full name and full address? Our team would love the opportunity to look at our available options for the Ultimate channel lineup with you. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Why should I reach out to your team: so you can feed me more lies; so you can charge me more $$ for something I had included in my plan yesterday?

If you lose all your customers to streaming services - will it be worth having increased the cost of all our subscriptions?

My hope is to find an option with these channels that won’t increase the monthly cost of the bill @user_0zkucc. We'd love to see what options we have available.

Greetings, @user_ikpzj7! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these lineup changes. I'm sorry to hear you're having issues getting through to someone who can help, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.