No loyalty from you for loyal long time customers

@XfinityCrystal​ 

thank you ! I will after work. Appreciate you looking into this for me  

You're welcome. 

I will be happy to check on this for you. Are you looking to keep everything the same as you have now? Would you be ok with a service agreement as part of these offers? 

In order to access your account, I will need to send you a quick verification code to the email or number on the account. This code will expire 15 minutes after being sent. Can I send that now? 

@XfinityRuben​ yes I’d like to keep everything same if I can .. I only have basic  cable as it is and streaming and internet and xfinty mobile 

@XfinityRuben​ I’m sorry I can’t check this all the time cuz I work too but if you send the code now I can try to be around  for15 minutes to send the code back 

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  If you are looking to explore promotional options for your services, we are always here to help you.  Also, we do offer a great customer appreciation program for all of our longtime customers.  Xfinity Rewards is a new program just for Xfinity customers – our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use.  Depending on how long you’ve been an Xfinity customer, you will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc., and they’ll be refreshed regularly.  To join, you must be a current Xfinity TV, Internet, Home or Voice customer with a current and active Xfinity account in good-standing, be the primary user and 18 years of age or older.  To join or view rewards, you can do so via the Xfinity app or by visiting https://comca.st/3SjrEXG;

I am a member of the Xfinity rewards program but it doesn't offer me as a senior citizen any discounts I would like to see. I received a phone call today that claimed it was from Xfinity and asked if I wanted to lower my costs. When I indicated yes, I had an individual on the line who knew my name and indicated he could see I was eligible for a lower fee and that is when the phone cut off. I think this may have been a scam.

My apologies that you've received a call regarding your services. As a company, we do not call our customers about pricing and promos for privacy purposes. That was most likely a scam. We've been told that customers are being called about cutting their bill in half, and would be receiving a gift card from Amazon or Target. Those are definitely phishing calls. You may follow and track these calls by checking this site: https://comca.st/3DYakTJ

Thank you for confirming that.  Is there any other thoughts to providing things of value on the rewards site? I haven't found anything of value to me. I would prefer a reward that would recognize me as the 25 year customer that I am and that would be a discount in costs. That is why so many people would respond to this type of scam.

Truly sorry to hear that you do not find any rewards that meet your needs. We definitely appreciate your tenure with us! I would love to look for new plans and options that would make the most sense to you. To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it. Thanks!