No internet

I have no internet. It keeps wanting to start with a refresh but it won’t finish the cycle. I need to speak to someone asap.

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EG

Expert

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111.7K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasB

Official Employee

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2.1K Messages

11 hours ago

user_vgxaub

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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U

user_2j2vex

Visitor

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1 Message

Remote control not working

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Reply

11 hours ago

0

XfinityJustinC

Official Employee

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1.4K Messages

Hello, @user_2j2vex thank you for reaching out over Xfinity Forums for support. I understand with being new to Xfinity Forums you may not be used to the process, if you're experiencing issues it does work best to find the appropriate board and create a post. There is some great information in the guidelines that can make the Xfinity Forums process easier:

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

I'm sure this has already been checked, but replacing batteries is the first thing to check. I do want to ensure you're able to get your remote working again, have you by chance seen this helpful troubleshooting document for remotes: https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work

At times, I've had to unpair my remote: https://www.xfinity.com/support/articles/x1-remote-unpair then pair it back to my set-top box and TV: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

Please let me know if this is helpful.

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