Good morning! Thank you for reaching out to us here so that we can help support you with connection troubles. We never want you to be without service. So many of us use internet for work and entertainment and it would be difficult to be without it for any length of time.
We always want to provide you with as much information as possible so you can plan on when things will be resolved. You can check the status in through your online, Xfintiy MyAccount, scroll to services and follow the “Status Center” link. This will give you up-to-date information on what’s going on and any estimated time of resolution that we have. Here is another great link you can use to check the status and even request an adjustment for time you may have lost service for, https://comca.st/3EnWYwZ. Please let us know if you have any additional questions and we will be happy to help!
EG
Expert
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91.5K Messages
3 m ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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XfinityDevinC
Official Employee
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414 Messages
3 m ago
Good morning! Thank you for reaching out to us here so that we can help support you with connection troubles. We never want you to be without service. So many of us use internet for work and entertainment and it would be difficult to be without it for any length of time.
We always want to provide you with as much information as possible so you can plan on when things will be resolved. You can check the status in through your online, Xfintiy MyAccount, scroll to services and follow the “Status Center” link. This will give you up-to-date information on what’s going on and any estimated time of resolution that we have. Here is another great link you can use to check the status and even request an adjustment for time you may have lost service for, https://comca.st/3EnWYwZ. Please let us know if you have any additional questions and we will be happy to help!
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