Hello user_cf1m10. Thank you so much for reaching out to us here for help with the internet being out. I'm so sorry that you do not have service. I know how important the internet is for my family and all our devices, I'm sure it's impacting you the same way.
I would love to help out and get you back online asap. I did not see any area trouble based on the location, however I would be happy to dig more into the services for us to help out.
Can you please send us a direct message with your name and the service address please?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.7K Messages
18 hours ago
Hello user_cf1m10. Thank you so much for reaching out to us here for help with the internet being out. I'm so sorry that you do not have service. I know how important the internet is for my family and all our devices, I'm sure it's impacting you the same way.
I would love to help out and get you back online asap. I did not see any area trouble based on the location, however I would be happy to dig more into the services for us to help out.
Can you please send us a direct message with your name and the service address please?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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