No Internet - Horrible Service & Experience

Be happy to tell you how awful the entire experience was.  

First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous.  I had previously used the automated bot to try to resolve the problem which it could not.  

During that lengthy hold process I got told hold times all over the board - I0 minutes, 2 minutes, 20 minutes and in that order.  Something is very clearly wrong with your system.  

Speaking of wrong with your system, each time the hold was 10 minutes or more your system asked if I’d like to use the automated bot.  Each time I pressed 2 meaning that I did not.  EACH time the system said “let’s try that again” and made me press 2 a second time.  Clearly you have a glitch in the system which is annoying, frustrating and so hard to understand why this has not been identified and fixed.  

Once I got to “Fred” I went through all of the diagnostics including having to get the numbers identifying my router which you supply.  Why would you not have these in the customer file?   I find this incomprehensible.  

After Fred determined that a technician visit was needed I waited for about another 10 minutes to get an appointment.  Again simply horrible customer service.  The first appointment wasn’t until July 5th - days after and I am hosting a major July 4th party and MUST have internet.  He was able to get me Friday July 3 from 5 to 7.  

Now my fear is this.  I can see where my street has recently been dug up and repaved in a spot close to my yard.  I was out of town so don’t know who did this but my guess is that whatever work was done there caused a break in the connection to my home.  I am very skeptical that the technician tomorrow evening will be able to resolve this issue.  Is there a way to test remotely whether or not I am getting any signal?   

Again I am hosting a large gathering for July 4th.  My service has been out for 3 days now. I’m know this because all of the systems in my home - security, water leak prevention, electrical fire prevention - have alerted me when they went off line.  

I truly hope someone cares enough to read this and offer help.  I can not tell you the number of people I know who would rather do almost ANYTHING than have to call Comcast.  When I asked Fred about a refund for my service being out he said I would have to call back after it is fixed for a refund.  I shuttered.  

In the meantime your $365 bill arrived - about the only part of your service that actually works!   

Help please!