Visitor
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1 Message
No internet going on three days
I’m in Bala Cynwyd, PA and haven’t had internet since Friday morning. It’s been impossible to contact anyone at Xfinity. All the info I can get is that the outage is “under investigation.” Is anyone else having this issue? How do we get more info? How long can this go on?
XfinityJon
Official Employee
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245 Messages
16 hours ago
Hey there user_vbu92x. I can certainly understand the concern if your services are currently not working. Do you have the Xfinity app? If so, on the WiFi option, when service interruptions occur it will often inform you on there. If you are signed up for our text communications, text messages will also be sent to update you on any progress or delays. Let me know if this helps any.
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silverhawk15
Visitor
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3 Messages
16 hours ago
We're also seeing the same thing several towns over. Support won't take our phone call
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Mazmal
Visitor
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2 Messages
7 hours ago
Same here and xfinity has not been helpful.
Im considering switching to Verizon given that they aren't experiencing this issue and I work remote.
(edited)
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