Visitor
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1 Message
No Internet for 4 days. No tech visit yet.
No Internet for 4 days. Visit keeps getting delayed. After last call, the so called escalation ..only resulted in getting next visit 2 days later! Pathetic service.
Visitor
•
1 Message
No Internet for 4 days. Visit keeps getting delayed. After last call, the so called escalation ..only resulted in getting next visit 2 days later! Pathetic service.
EG
Expert
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118K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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740 Messages
4 hours ago
That is quite the time to be without service, especially considering the world we live in now. I'm not sure if we could make an appointment come sooner, but we can certainly look into what is causing such a delay in the work being completed. We'll need some information to provide you with as much help as possible. Please send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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