Visitor
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1 Message
No internet connection
I received a message that said: “No Wi-Fi connection. Go to settings and check wi-fi connection.” The instructions on my TV screen were to log in to my Xfinity account. Even though the other TVs in the house worked fine! Is this a scam, or is it really a disconnection of wifi on this one TV, or is it something else
XfinityJanelle
Official Employee
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2.4K Messages
52 minutes ago
Hey @user_hzie5f , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding you internet connection. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to power off the tv from the power cord and then attempt the internet connection once more through the settings of the TV? Some TV's also have a reset to give a fresh connection.
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