Visitor

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1 Message

Sunday, August 16th, 2026 3:45 PM

No help

Been On hold for supervisor over an hour with my xfinity agent I need to escalate my issue to executive services, please contact me back with phone number on account

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Official Employee

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3.6K Messages

17 hours ago

Hello @user_7lmoqm my team and I are happy to help. Can you tell us the details of your concern? The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate. Why do you need escalation to executive services?

Visitor

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1 Message

17 hours ago

Yup so hard to speak with anyone they only want u to do chat. Then all they do is lie to u just to get the sale and ur money. 

Official Employee

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961 Messages

Hello @user_gu852c,

Our team is always here to help! Did you need assistance with something in particular, or were you just looking to share feedback about your experience here? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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