Visitor
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5 Messages
No help customer service
Please be assured that you will be receiving the best help I will fix the problem with your service account. All [Edited: Language] after 3 hrs of my time
my bill went up $50 without my knowledge I was told it wouldn’t. I wanted my bill to be lowered back to the original amount that I was told in an and promised that it would be. they lie and say no that’s for new customers. Well, what about these old customers that have been paying out the nose !! [Edited: Solicitation] As soon as I find a replacement cable I’m out !!’
XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey @bdtbc5, thanks for reaching out to Xfinity Support on our forums. I get every dollar counts these days and I'd love to help. When you get a chance, can you send us a direct message so I can see what is going on with the billing?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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