1 Message
No gift cards for new lines or phones
I'm a 52 yo man with disabilities I have the highest tier of internet plus I bought to cell phones an had 2 new lines an was supposed to get gift cards after 12 weeks I was informed that I will not be getting them I'm modelers a new customer only had xfinity for a little over a year an the gave me every excuse they could think of of why I will not be getting them I've had no missed or late payments with them but I cannot get what was shown if I purchased them an had to fill out a form and all I would not recommend but anything from them this company is the worst
XfinityArmand
Official Employee
•
2.2K Messages
2 years ago
Hello there @user_19e478! Thanks so much for taking the time to reach out to Xfinity Support here on our Community form to voice your Xfinity Mobile concerns. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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