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user_wiiggv
1st Topic

Visitor

 • 

2 Messages

Wednesday, May 6th, 2026 7:43 PM

Closed

No email

I’ve never received a confirmation email and I’m a new costumer so I don’t know why I’m having trouble.

Question

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Updated 

4 hours ago

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XfinityBenny

Official Employee

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1.5K Messages

21 hours ago

@user_wiiggv Thanks for adding a post to the forum, and being a new customer. Did you place an order for service, or to update it? 

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user_wiiggv

Visitor

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2 Messages

I’ve placed an order for service 

18 hours ago

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XfinityThomasA

Official Employee

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3.5K Messages

 

user_wiiggv - Thank you for choosing Xfinity! Let's take a closer look to confirm you're all set. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 hours ago

0

XfinityFrank

Official Employee

 • 

2.2K Messages

4 hours ago

@user_wiiggv , we want to thank you for reaching out on the Community Forum. As we discussed, NOW Internet is different from standard XFINITY service and is handled strictly through digital means. With the support page being located here : https://www.xfinity.com/support/now, and the team would be available for inquiries, billing and support via this link : https://www.xfinity.com/xfinityassistant/. I hope you enjoy your NOW service. Take care! 

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