No Direct Message Option

For the life of me I cannot understand how this corporation is still in business. I live in a rural area with no other options (except satalite which doesn't work for my work connections).  If I had ANY other feasible option, I would be on it & I would gladly pay more money just to do business with a better company.  

I have multiple issues.

1. I need to report an outage from a road crew severing the line on my road.

2. I have a billing issue where you just decided to charge me an additional $25 for I'm guessing nothing.  I want a refund for that amount from the auto pay you just processed and I don't want it on my bill anymore.

3.  I have 6 security camera that I need to return.  I will NOT be visiting "my nearest store" (which is literally COUNTIES away, I will be shipping them back just like you shipped them to me.  I need address & any additional instructions for this.

4. Your customer service is a JOKE.  And do not refer me to some "direct message" option that doesn't even exist!

[Edited: "Solicitation"]