Visitor
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1 Message
no dial tone
On Tuesday I went to the local Xfinity store to remove the cable TV part of my Xfinity package, leaving just internet and voice/phone. As part of this I received and installed a new modem/router. The internet is working fine but there is no dial tone on the phones. Following the troubleshooting instructions, I plugged one of the phones directly into phone port 1. Still nothing.
[Edited: "Personal Information"]
XfinityJeniece
Official Employee
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3.4K Messages
3 hours ago
Hey there, @user_yvunm3, thanks for reaching out through Xfinity Forums regarding your dial tone. We would be happy to help you with troubleshooting your dial tone on the new modem. My mother relies on her home phone and I know how important it is having access. You have reached the right place. If you can please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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