Visitor
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2 Messages
No dial tone on replacement gateway
I just replaced my original gateway with a new one from the Xfinity store and internet/TV work fine, but no dial tone. The phone is plugged directly into the modem just as with the previous one. Attempts to utilize the online support have been a complete failure as it seems to think I do not have the phone/voice service, which of course I do. Extremely frustrated, and even called support, waited for the follow up phone call which never came. Any help would be greatly appreciated.
XfinityThomasC
Official Employee
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2.6K Messages
2 days ago
Hello, @user_6zxhlm
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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XfinityJeniece
Official Employee
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3.2K Messages
1 day ago
We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue by troubleshooting the port on the backend! Never hesitate to create another public post for any of your future account and service needs!
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