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user_ecf503
1st Topic

Visitor

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3 Messages

Friday, April 14th, 2023 10:13 PM

Closed

no devices

We have had no home internet access for two months even though I am still paying the bill. Several times I have run all the tests on the app. It says everything is fine -- except there are "no devices to test." As a customer for just four months, I am not at all impressed with the Xfinity customer service. Verizon was much better. I have spent hours trying to get help from the app and the website. Is there any way to contact a human being?

Question

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Updated 

2 years ago

100

2

0

Accepted Solution

EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

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CCXavier

Official Employee

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695 Messages

2 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

4

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user_ecf503

Visitor

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3 Messages

@XfinityXavier​ I did not find a "Peer to peer chat" icon. What does it look like?

I finally went back to Xfinity Assistant. Finally I was able to access an agent there, and make an appointment for a technician to come. Thank you!

2 years ago

0

XfinityAirelle

Official Employee

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2.5K Messages

To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ecf503

Visitor

 • 

3 Messages

I don't see an envelope. I see:

I think I am signed in, because when I click on the "U"

the option is to "SIGN OUT"

2 years ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

You will want to click the first icon. Thank you for providing the screenshot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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