Hello @user_v62vsf Thank you for reaching out to us on our Xfinity Forums for help! I hope that you are well. My team and I are here to help out with any account or service need that you have. I'm sorry to see that you wish to change providers, but as a customer myself, I understand that there are other providers available. Is there anything I can do to help out?
Simply the worst customer service we have ever experienced with the many years we have been with Comcast. We spent three days trying to get Comcast in home service because Comcast kept canceling the arranged in home service because they “decided” our service was up and running although we had no service for over three days. Still not fixed. We took off two days from work and at the last minute Comcast would cancel the service appointment as “they” determined our service was working although we had no service on our four TV’s. We love Comcast but it appears we will need to switch to another cable provider as Comcast does not believe we require in home customer service. AT&T is looking better every day as Comcast continues to cancel appointments we have set up to resolve our issue.
Hey @user_gijm6b, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.
I can certainly understand it can be frustrating when the services are not working how you expect them to. Are you currently receiving any error codes or error messages when attempting to watch TV that we can reference?
Do you also have our Xfinity Internet service that is also experiencing any issues or just the Xfinity Video service?
Do you happen to have our handy Xfinity App downloaded and installed on your mobile device? I would check the Xfinity App to see if there is a service interruption populating?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I loathe Xfinity and want to tell you that you have the WORST customer service of any company I've ever dealt with. As soon as Frontier is through laying able in my neighborhood I intend to switch--even if it costs more.
Hint: Hire a real human being or two. AI bots don't cut it.
@user_7o606u In fact I'd like to add something: I spent over two hours yesterday trying to get through to a real human being to no avail
I'm also seriously concerned that your company is completely unaware of the SPAM emails many customers like me are receiving that simulate Xfinity really well. Aren't you concerned? isn't it time to send out an email to customers letting them know these are ubiquitous?
Here's what it looks like:
[Edited: "Invalid link"]
Your Bill
Please update a payment to avoid service suspension on the account.
We regret to inform you that the payment method submitted for the forthcoming month has been unfortunately declined.
To ensure uninterrupted access to our services and avoid any potential, downgrade in service quality.
We kindly request you to update the payment at your earliest convenience to avoid any disruption to your service.
Thank you for being an Xfinity customer.
[Edited: "Invalid Link"]
Need help paying your bill?
Xfinity offers flexible payment options. Eligible customers will automatically see available options on their payment screen.
Other ways to pay:
Use the [Edited: "Invalid Link"]
Call [Edited: "Invalid Link"] 24/7 using our automated payment system
Find your local [Edited: "Invalid Link"]
To view your bill online, [Edited: "Invalid Link"]
user_7o606u We have a team of dedicated security agents that help with Phishing emails. Take a look here at how to report them to make sure they are addressed and other customers do not encounter the same issue. https://internetsecurity.xfinity.com/help/report-abuse
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Been on the phone waiting for over an hour, I cant access my new account to activate my modem
Cant login to the Xfinity App, says I am not authorized, cant login to the website, its in an infinite loop of main menu screens, cant get anyone to answer the phone, cant use the automated bot as it doesn't recognize my number.
XfinityPaula
Official Employee
•
1.4K Messages
10 months ago
Hello @user_v62vsf Thank you for reaching out to us on our Xfinity Forums for help! I hope that you are well. My team and I are here to help out with any account or service need that you have. I'm sorry to see that you wish to change providers, but as a customer myself, I understand that there are other providers available. Is there anything I can do to help out?
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0
user_gijm6b
1 Message
9 months ago
Simply the worst customer service we have ever experienced with the many years we have been with Comcast. We spent three days trying to get Comcast in home service because Comcast kept canceling the arranged in home service because they “decided” our service was up and running although we had no service for over three days. Still not fixed. We took off two days from work and at the last minute Comcast would cancel the service appointment as “they” determined our service was working although we had no service on our four TV’s. We love Comcast but it appears we will need to switch to another cable provider as Comcast does not believe we require in home customer service. AT&T is looking better every day as Comcast continues to cancel appointments we have set up to resolve our issue.
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