Visitor
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1 Message
No connection
I have been receiving text messages since Oct 8, 10 , 11, 13,14, 16, 17 with no internet connection on fixing an issue. On the 18,19 & 20 I have been in the chats with agents again fixing the issue. Now today 21st I called in to get my service for this month Free of charge and I have been told I can only get a $6.52 credit. Unacceptable.
XfinityFrank
Official Employee
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1.8K Messages
1 day ago
Hi there, @user_zpe3lo! Thanks for reaching out to us here on the Community Forum and sorry to hear about the service trouble. We do provide credits for documented downtime, and we definitely want to make sure you're not responsible for days you were not able to use service. Let's take a look into this.
Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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