1 Message
No confirmation of order
Hi! I have Xfinity internet but not mobile. Decided to switch to xfinity mobile from Tmobile and I verified my identity but never received a confirmation of the order, just a "we got your order" email. I can't track anything and I can't get through to customer service.
XfinityJeniece
Official Employee
•
2.3K Messages
15 days ago
Hey there, user_hpd3lx, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile order. We are so excited to have you join our Xfinity Mobile family. You have reached the right place to ensure the order was submitted.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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