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fortbragg86
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Wednesday, February 10th, 2021 9:00 AM

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No confirmation email

Howdy,

 

A few things! 

 

I never recieved a confirmation email after signing up for Xfinity Internet. I checked my spam folder and it's not there either.

 

When I log in to the Xfinity website, I get taken to a 'no account' page that says 

"Thanks for your purchase, _ !

We're getting your account set up. Check back soon to track and activate your services."

 

I had an installation scheduled for today, 8-10am, but the tech did not arrive.

Question

 • 

Updated 

4 years ago

6.3K

3

XfinityBillie

Official Employee

 • 

3.3K Messages

4 years ago

Oh no! This definitely isn't the experience we want for you. We truly appreciate you choosing us as your service provider and I would love to look into what's happening. Please click on my handle "ComcastBillie" and send us a private message with your name and address. 

2

0

ahsan94

Visitor

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2 Messages

@ComcastBillie Hi I have the same issue, I didn't receive an email for an internet order and my account says we are setting up your account. Still hasn't changed. I have a screenshot of the order number also but never got an email and a 1$ hold was placed on my card. Would really appreciate any help.

4 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good morning @ahsan94 and thank you for reaching out to our Digital Care Team on our forums today. We would be happy to check on the status of your order and account. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_30a524

Visitor

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2 Messages

4 years ago

Hi, 

I'm having the same problem. I made a new account 2 weeks ago and so far the login page has been stuck saying "Thank you for your purchase, please check back soon to activate your account."

I didn't get a confirmation of purchase email, only an email to confirm the email associated with the account. I talked to customer service on the phone and they said to purchase the plan again but I'm afraid of getting charged twice and the plan I previously bought is now more expensive. I'm pretty sure that if I waited until my scheduled installation nobody would show up.

Just wondering if you ever found a solution to the problem!

3

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CCDevin

Problem Solver

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735 Messages

Hello, @user_30a524

 

Thank you so much for choosing Xfintiy as your new provider! This means a lot to us and want you to have a simple and easy start up with no stress whatsoever. I am glad you are reaching out to us now so that we can make sure we have you all set up prior to your expected installation. You definitely came to the right place. We are here to help you with all your account needs 😊.

 

Since we are going to be discussing private information, lets move this over to a private message, please. Can you please send me a message using the steps provide below?

 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast. 

4 years ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

@user_30a524 I really appreciate you working with us. To anyone else who is having similar issues, you should receive an order confirmation within 6 hours. If you do not, it is likely that the order will need to be placed again. Thank you for your patience!

4 years ago

0

user_30a524

Visitor

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2 Messages

@user_30a524 Just an updated solution: If this happens it means that somehow the account never got set up and Xfinity won't have any of your information registered. The fastest thing to do is to just make your purchase again at whatever the current rate is.

4 years ago

ItsCorey

Visitor

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1 Message

4 years ago

I also had this problem. I went through the steps online to purchase an internet plan and after submitting the order I was taken to the home page, there wasn't even a message that said "were getting your account set up". I checked my email and there was no confirmation email either. After waiting two days with no updates I noticed there was a charge and credit from Xfinity on my credit card, so I guess the order didn't go through.

What worked was doing as @user_30a524 suggested by completing the order again. This time I got a confirmation email right away. I'm disappointed that Xfinity can't creating a working order page, but at least it's working now.

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