Visitor
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1 Message
No confirmation email or details on account
I placed an order for an iphone 18pro yesterday. The payment went through on my bank account, and I got the order confirmation screen, however i still dont have a confirmation email or any details of that bill or my phone on my xfinity account. Is this normal? What should i do and how can i track the status of my phone?
XfinityJustinM
Official Employee
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1.3K Messages
4 minutes ago
Hi @user_cx16vw,
We can take a closer look to check on the status of the order. Just send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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