1 Message
No Coaxial Outlet
I have recently purchased a model for internet service and opted for self install. Unfortunately, I don’t have a coaxial outlet in my home. Can a technician install it for me?? Thank you so much!
1 Message
I have recently purchased a model for internet service and opted for self install. Unfortunately, I don’t have a coaxial outlet in my home. Can a technician install it for me?? Thank you so much!
EG
Expert
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118.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.4K Messages
2 years ago
Good morning @amaral2000. Thank you for reaching out to us! Please be minded that sending unsolicited peer to peer chat messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
We would be able to send out a technician to run a line to your home but the technicians wouldn't perform what is called "wall fishing" which is just like it sounds, adding a line and feeding it through the walls to an outlet, that would either be done by an electrician or by someone hired by the property manager. To send a technician there would be a fee. I see that you have sent a DM, and I've responded there as well. Please review & respond at your earliest convenience. Thanks!
(edited)
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XfinityJorge
Official Employee
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3.1K Messages
2 years ago
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