Visitor

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2 Messages

10/01/2026 9:32 PM

No coax outlet

I did a self installation and found out the apartment has no coax outlet and scheduled a appointment for a technician but now have to pay the 100 dollar installation fee

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Official Employee

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4.4K Messages

3 hours ago

Hey there @user_8wef5t! Thanks for reaching out on the Xfinity Forums. I appreciate you choosing Xfinity, and I can understand how finding out there isn't a coax outlet available after selecting self-install would be frustrating. I'm glad you've already been able to get a technician appointment scheduled, so we can get everything set up and running. When is your appointment scheduled for?

(edited)

Visitor

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2 Messages

10/02 Between 12pm-2pm

(edited)

Official Employee

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2.9K Messages

 

user_8wef5t, we will set a follow-up to check in tomorrow to ensure everything goes well. Since a new outlet requires a professional installation, the $100.00 charge will be assessed to the account after the visit. 

 

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