1 Message
No Coax outlet
I just got the start up kit for wifi and realized my new house doesn’t have a coax plug in. Would I be able to still use the wifi? We do have an Ethernet plug in
1 Message
I just got the start up kit for wifi and realized my new house doesn’t have a coax plug in. Would I be able to still use the wifi? We do have an Ethernet plug in
XfinityDemitrius
Official Employee
•
1.8K Messages
11 months ago
Hey @user_jhp7be,
Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience with us this evening. I do apologize, but in order to connect the modem to the Xfinity network, you would need an active coax outlet to use the Internet. If no outlet is available, we would need to schedule a professional installation to finalize the installation and activation of the services.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help get this scheduled for you so you can start enjoying the services.
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