Visitor
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1 Message
Nightmare Support
Now on 3 months of Lies, missed appointments, phone and txt circle conversations that go no where. Too many to even list here. I watched a crew turn around in my driveway and leave for the 4th time today on my 2nd “appointment”. Texts after telling me it’s complete. Absolute nightmare. And every live interaction is with a non English speaker who clearly doesn’t understand. I don’t even know what to do. I have two cables running in the trees (illegally) for 6 months. The way you take advantage and hide is appalling. Any other company would be out of business treating customers like this
XfinityCliff
Official Employee
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307 Messages
9 hours ago
Hello @user_jmfddv, and thanks for posting your concerns here on our Xfinity Community forums.
I can definitely understand how frustrating this situation must feel for you dealing with multiple missed appointments and a lack of clear communication, especially when you are being advised things are completed, and it doesn't appear that they are.
We'd like to help you get this in front of the right team and make sure it is properly addressed for you. When you are able to, please send us a direct message* that includes your name and service address. Once we have your account located and verified we can take a closer look at what has been happening and coordinate with the appropriate teams to help work toward getting a clear resolution on this for you.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
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