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user_204554
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4 Messages

Monday, October 11th, 2021 10:01 PM

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Nicked a cable line

Even though we used VA811 and were told there were no conflict, the contractor building our new deck nicked an orange communication line.  Service does not seem to be affected but want to know if we should still have it repaired.  Also, need to know if we need to have the line moved.

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5 years ago

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CCEthan

Official Employee

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1.4K Messages

5 years ago

Hi, @user_204554. Thanks for letting us know about the cable. Is the cable exposed? We can come out and inspect it and bury it if needed. We can sometimes move it if you request, but if it is more work than normal there can be a charge.

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user_204554

Visitor

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4 Messages

@XfinityEthan The cable is exposed.  The bigger issue is it is where we need to put a post for the porch.  We may be able to work around it.  I mean, the cable was only 2" below the surface of the ground.  It should probably be checked before we cover it back up.

5 years ago

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CCEthan

Official Employee

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1.4K Messages

Gotcha! Let's put in a request for cable relocation. Direct message your name and address. 

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 years ago

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user_204554

Visitor

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4 Messages

There is nothing beside the bell except the dot for view profile/profile settings/sign out.

5 years ago

0

CCEthan

Official Employee

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1.4K Messages

You are signed in with your Xfinity credentials before messaging us? Can you either clear cache and cookies or try a different browser? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 years ago

0

user_204554

Visitor

 • 

4 Messages

@XfinityEthan So if I can't direct message you, what are my options?  The line is exposed and I have workers waiting to dig holes for deck footers.  Thanks for your help.

5 years ago

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