NFL Sunday Ticket Offer

Hi there, @user_05fece! I know I'd be wondering that same thing too, we can help. To begin, we'll want to double-check to be sure we're checking the primary email that is tied to your Xfinity account (the account holder's email). Also, can you check the spam folder for that missing email to see if it landed in that folder? I also wanted to relay the steps on how to redeem this offer which may help. Newly subscribed Xfinity TV (Choice tier and above) must first enroll in the Xfinity Rewards program and redeem the NFL Sunday Ticket reward by 9/30, then activate Xfinity TV service by 10/13, and then subscribe to NFL Sunday Ticket on YouTube by 11/1. In that order. Can you confirm these were the steps you had taken? 

If you continue to experince issues redeeming this reward please submit a ticket through our Xfinity Assistant. Here is how:
 
Access the Xfinity Assistant from here:
https://www.xfinity.com/xfinityassistant/

-Log into your Xfinity Account, if not already signed in. 
-Type “Xfinity Rewards."
-Select I need help.
-Select I haven’t received my reward yet.
-Click Report an issue.
-Enter the date, choose Issue with a digital discount code, and provide full details explaining the issue.

@XfinityThomasA​ Still waiting since he 23rd, what  a labor day weekend with no resolve

Hello, @user_010d64. We can certainly look into the status of the ECM ticket. Please meet us in a direct message and provide your full name and address to assist.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, @user_fc1036 Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am already a platinum rewards member, and yes, I redeemed the reward on the first day it was available, August 23. Yes, I’ve been signed up for a TV package, which is one of the qualifying packages. I did everything I was supposed to do. Still no email. Not in my junk either. I have opened a ticket. Still nothing. This is ridiculous. 

Thank you so much for this infomration. We would like to look into the ticket you opened and your account to see what is going on. Let us help you out here on our Forums page, please send us a Direct Message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Unreal, Last Night I got email ready to go, before work I checked and in my rewards was the NFL Youtube discount. it's in my Activity section. so I go to work come home and before going to internet

I got email from Xfinity saying Sorry but unfortunately I don't qualify based on years 7+ of internet and TV.  I called and was on the phone with Billing, they said I have been a diamond way beyond that time,  and had TV and Internet with Xfinity-Comcast for 29 Years.  so now, again, another ticket. wow

@XfinityThomasC​ I’ve been offline a few days.  Has this been resolved so that I can get the $200 reward?  

We have your tickets with the fix teams and I'm sure you'll be getting an update on them. We'll update you in our messaging as soon as we have updates, additional information, or steps to try next. 

@user_010d64​ 

Very simply, Xfinity has proven to me that they simply do not care about their customers. Flash a misleading “reward” to suck you in to doing something only to learn you really can’t or as in my case, for half the promised discount. And these “support” clowns in the forums hide behind the “rewards team” and when asked to provide a means to contact them, told that there is no way you can, but they’ll add a note to your ticket but can’t guarantee anyone will contact you. Awesome right? There was a reason I dumped their TV service years ago, and I should’ve known better than to join again with the promise of something that I should have been wise to know was too good to be true. Sorry you are going through the same.l miserable experience. Just the worst.  

@ja2005 Hello! Thank you for reaching out to us here on our Community Forum. When you have a moment, please send us a Direct Message with your full name and address so that we can look into this further. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

@ja2005​  I wish I could say I was happy I am not alone. But just a clear indication that Xfinity's notreallySupport is just worthless.

@XfinityBenjaminM​ Wish I could get mind resolved

@XfinityBenjaminM​ Still waiting since he 23rd, what  a labor day weekend with no resolve

@XfinityMartyR​ ya wish I could get mind resolved 

@XfinityMartyR​ Still waiting since he 23rd, what  a labor day weekend with no resolve

@user_05fece​ I know, night before email go, next morning it's in rewards activity, and still there, but email later in the day after work,    Unfortunately, it looks like you don’t qualify. And xfinity said that makes no sense, I qualify and have my fourth ecm out since weds, and as of friday, no response or call back. still waiting for anyone. 

After filing the ticket and nudging them on the 6th day the reward “magically” showed up after DM’ing support. I don’t believe this would have resolved on its own. Either way, i hope you all get yours too. 

Still waiting since he 23rd, what  a labor day weekend with no resolve

Hey there @user_f09db7, I love that we're finally able to provide the Sunday Ticket to our loyal customers. We've made the Rewards program so amazing, and I'm already a sucker for a good rewards program lol. Who's your favorite team? My team is out of market too, so I can't wait to be able to watch their games. Are you currently enrolled into the Xfinity Rewards program? If so, do you currently have internet and TV service? 

Our Digital Care Team can help, @djgrabow. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Followed instructions however no one responds in the conversation window. Again, how do I get this resolved as it has been one week since ticket was assigned and yesterday I was told it would be resolved by today! [Edited: "Personal Information"]?

@djgrabow​ After all this time, 8 Phone calls, and after 4 ECM's I just got mind resolved.

@XfinityThomasA​ After all this time, 8 Phone calls, and after 4 ECM's I just got mind resolved.

Hey there, @user_cdda7e, thanks for reaching out here on Xfinity Forums regarding your NFL Sunday Ticket. We definitely do not want you to miss your game tomorrow! Who is your team? I would be happy to check on the status of your ticket. 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

@user_cdda7e​ I hope it gets resolved for you, I had a heck of time for almost a week.   Good Luck.  It took me many calls and many ECMs.  

 I hope it gets resolved for you, I had a heck of time for almost a week.   Good Luck.  It took me many calls and many ECMs.  keep calling them and that's what I had to do, and hope for the besr

@Kevin_W​ You may want to consider setting up a temporary YouTube / Gmail account and signing up for NFL Sunday ticket today before kickoff as I believe they (YouTube) offer a 7 day free trial period BEFORE actually charging your card. Xfinity should have your issue resolved within 7 days of when the original ticket was created (this was the case for me). Once issue is resolved you can then cancel the temporary YouTube / Gmail account and subscribe through the Xfinity provided link. JUST REMEMBER TO DO ALL OF THIS BEFORE YOUR 7 DAY FREE TRIAL PERIOD ENDS! Just an option to consider. Good Luck

@txstatetau Hello, are you still having issues accessing NFL Sunday Ticket?

@user_cb2855 Our team can check on your ticket concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I filed a ECM on August 24th - spoke to at least a 12 agents with no resolution - still looking for the NFL Sunday Ticket to show up in my rewards.

Hard to believe it has been almost a month and no one can help me.

I am a new customer - and it may be time to switch to another provider that will at least acknowledge my issue.

Hey there, I am so sorry to hear this has not been resolved for you yet. I would be happy to see what I can find out for you. Please send a DM to XFINITY SUPPORT with your name and address (and that ticket number if you know it!) 

This is just totally unnecessary and acceptable.  I feel bad for every one that has posted on here with regard to not receiving the promised link to claim the 200.00 credit towards Sunday Ticket.  Like everyone here, I too have a ECM filed on a week ago Friday. A new one started 2 days ago, have talked to 9 different Xfinity support people, chatted with 2 more via the chat. Went on person to local Xfinity store.  Just got off the phone with number 10 and no still no Sunday Ticket emailed link.  Was told it could take 2 works weeks to get out now. So that adds up to 3 football Sundays missed. 

I signed up for the TV package to take advantage of the (obviously too good to be true), 200.00 Sunday Ticket discount.  Well, what I DID receive, was my new bill for the added tv service. 

Seriously?  

I will cancel my order today,  (and certainly will NOT be paying the 110.00 early cancellation fee), and pay for the YouTube TV/Sunday ticket package instead. 

Thanks for the 'runaround', Xfinity. I hope those of you who are still waiting, eventually get your promised 200.00 and/or 100.00 discount working. 

Hello, @user_5c46f5. We can certainly understand the frustration of not being able to redeem the promotion you were offered. We would certainly hate to lose you as a customer and we would like to help and look into the tickets that have been open. Please send a direct message with your full name and address. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Absolutely a classic case of bate and switch.  Comcast should be ashamed of themselves and shady business practices.  I've wasted so much time on this issue and still without resolution.  Customer service is a joke.

Bait and switch......

I have two tickets in currently, one from last Saturday.  Absolutely no response or email with code.  Going to call the BBB today.

Hi, @user_cb2855! This is definitely not how we want you to feel or the experience we like to hear about. We will certainly do everything within our power to turn that around. We can help. Thank you so much for your patience. How long ago did you redeem that reward? Unfortunately, this reward does take 1 to 2 weeks for the emailed link.

Thank you for reaching out to us here @user_b8c050. I would be happy to take a look at any issue with that Sunday ticket issue. Could you send me a direct message with your full name and complete address? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Not resolved - filed a claim on August 24th - still waiting.

Spoke with over 10 agents.

Someone was helpful today - told me they would follow up Monday or Tuesday of this week.

I've never seen anything like this - no responses - no correspondence - no one seems to be aware of this issue.

No acknowledgement from Xfinity that they are aware of this issue and that they are working on it - hard to fathom.

Filed two ECM's - still no reply